Terms of Service

Nuvello Pets

Last updated: [DATE]

Welcome to Nuvello Pets.

These Terms of Service govern your use of our online store and your purchase of products from us.

By using our website or placing an order, you agree to these Terms, subject to any non-waivable rights provided by applicable law.

1. Business Information

The Nuvello Pets store is operated by:

Legal business name: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]
Email: [CUSTOMER SUPPORT EMAIL]

Our online store is powered by Shopify.

2. Products and Availability

We strive to provide accurate product descriptions, photographs, dimensions, and availability information.

Some products may be supplied and fulfilled through third-party suppliers or logistics partners.

Product colors may appear slightly different depending on your screen settings.

We reserve the right to correct genuine errors in product information and to discontinue products, subject to applicable legal obligations and existing customer rights.

3. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

An order confirmation acknowledges receipt of your order. It does not necessarily constitute final acceptance where applicable law permits further verification.

We may decline or cancel orders for legitimate reasons, such as product unavailability, suspected fraud, or an obvious pricing error, in accordance with applicable law.

If we cancel a paid order, we will issue the appropriate refund.

4. Prices and Payments

Product prices are displayed in the currency shown at checkout.

Any applicable taxes, shipping fees, or other charges payable by the customer will be disclosed before the order is finalized as required by law.

Payments are processed through the payment methods available at checkout.

5. Shipping and Delivery

Shipping arrangements and applicable delivery estimates are described in our Shipping Policy.

We make reasonable efforts to fulfill orders within the stated shipping timeframe.

If we cannot ship within the applicable timeframe, we will provide the choices, notifications, and refunds required by law.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable law.

Nothing in these Terms limits consumer rights that cannot legally be waived.

7. Product Use and Care

Customers should follow the product's sizing guidance, care instructions, and any safety information supplied with the item.

Our pet comfort products are intended for their described use.

Customers should regularly inspect pet products for damage and discontinue use if an item becomes unsafe.

Product descriptions do not constitute veterinary or medical advice.

8. Intellectual Property

The website's original branding, text, images, designs, and other content are owned by Nuvello Pets or used under applicable permission or license.

You may not reproduce or commercially exploit protected content without authorization, except where permitted by law.

9. Website Use

You agree not to use our website for unlawful purposes, interfere with its security, attempt unauthorized access, or misuse its services.

10. Third-Party Services

Our website may use or link to third-party services, including payment, shipping, and commerce technology providers.

Those providers may have additional terms and privacy policies that apply to their services.

11. Limitation of Liability

To the extent permitted by applicable law, Nuvello Pets is not responsible for losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability, warranties, remedies, or consumer protections that cannot legally be excluded or restricted.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be published on this page. Updated terms will apply prospectively except where otherwise permitted by applicable law.

13. Governing Law

These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection laws or other applicable rules require otherwise.

This provision does not deprive consumers of rights or protections that cannot lawfully be waived.

14. Contact Information

If you have questions about these Terms, contact:

Nuvello Pets
Email: [CUSTOMER SUPPORT EMAIL]
Legal business name: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]