Return & Refund Policy

Nuvello Pets

Last updated: [DATE]

At Nuvello Pets, we want you and your four-legged companion to love your purchase.

If something isn't right, we're here to help.

30-Day Returns

We offer returns within 30 calendar days of delivery for eligible items.

To qualify for a standard change-of-mind return:

• The item must be unused and in its original condition.

• It must be clean and free from pet hair, odors, stains, and damage caused after delivery.

• All original accessories and components must be included.

• Proof of purchase must be provided.

Because our products are designed for pets, we ask that customers carefully review the size guide before ordering.

How to Request a Return

Please contact [CUSTOMER SUPPORT EMAIL] within 30 days of delivery.

Include your order number and the item you wish to return.

Our support team will provide the applicable return instructions and return address.

Please do not send items back without first obtaining return instructions.

Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed or required by law.

If we supplied an incorrect, damaged, or defective product, we will provide an appropriate resolution at no additional cost to you, as required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at [CUSTOMER SUPPORT EMAIL].

Include your order number, a description of the issue, and photographs if available.

We will review your request and offer an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within [REFUND PROCESSING PERIOD] business days, subject to applicable legal requirements.

Your bank or payment provider may require additional time to display the refund.

Refunds for canceled or delayed unshipped orders will be processed within the time required by applicable law and will not depend on receiving a returned product.

Exchanges

If you would like another size or color, please contact our support team.

Exchanges are subject to product availability and any applicable shipping costs.

Cancellations

If you need to cancel your order, contact us as soon as possible.

If the order has not yet shipped, we will review your cancellation request and process it in accordance with applicable law.

If the order has already shipped, you may need to follow the return procedure above.

Your statutory rights regarding delayed or unfulfilled orders remain unaffected.

Non-Returnable Items

Products that have been used, heavily soiled, or damaged after delivery may be ineligible for a standard change-of-mind return, except where applicable law provides otherwise.

Your Legal Rights

Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.

Contact Us

Nuvello Pets
Email: [CUSTOMER SUPPORT EMAIL]
Operated by: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]